BETIKA RESPONSIBLE GAMING POLICY
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INTRODUCTION
As Betika we are committed to responsible gambling and take our
customers and our social responsibility very seriously. Our products
are designed for your entertainment and enjoyment and we are committed
to providing a secure, fair and socially responsible service. We want
you to enjoy our products safely and responsibly.
We believe in a firm but fair approach to responsible gambling. That
is why to assist you, we offer a range of advice and options to help
you manage your gaming and ensure that everyone who enjoys our service
can do so in as safe a way as possible.
Responsible gaming is a serious matter and if you feel like
gambling is becoming a problem, help is readily accessible. Our
customer service staff are available to listen and to support you in
keeping control and providing you with the necessary tools in that
regard. Please reach out to msaada@betika.com.
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RESPONSIBLE GAMBLING TIPS
We believe that gambling should always be an enjoyable leisure
activity. Remembering these simple tips can help make sure your
gambling does not become a problem.
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Gambling should be entertaining and not seen as a way of making
money.
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Bet sensibly and never chase losses.
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Only gamble what you can afford to lose.
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Monitor the amount of time you spend playing.
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Balance gambling with other activities. If gambling is your only
form of entertainment, think about whether you are still having
fun.
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Take regular breaks from gambling. Gambling continuously will
cause you to lose track of time and perspective.
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Do not gamble when under the influence of alcohol or any
substance/circumstance that may impair your judgment or when you
are upset or depressed.
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Think about how much money you spend gambling. You can track your
activity in your bet history.
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UNDERSTANDING YOUR LEVEL OF PLAY
Curious about your playing style and want to get an idea of how
positive your play is? A quick and easy Responsible Gaming Quiz to
help you figure out where you are at with your playing can be found
at:
https://www.psycom.net/gambling-addiction-test
Recognizing A Problem
Below are some common signs and symptoms of compulsive gambling, which
may guide your understanding of the problem:
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Gambling to calm nerves, forget worries, or reduce depression;
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Losing interest in other things;
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Talking about, thinking about, or planning to gamble and not doing
other activities;
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Lying about gambling habits;
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Gambling alone or gambling more often;
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Getting into arguments about gambling;
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Going without basic needs in order to gamble;
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Needing to gamble more and more money in order to get the desired
effect;
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Experiencing health problems related to gambling like lethargy,
headaches, anxiety, and depression; or
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Having financial problems caused by gambling.
Self-test
Based on the signs and symptoms above, ask yourself the following
questions:
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Do you feel guilty about the amount of money you spend gambling?
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Do you need to gamble with larger amounts of money to get the same
feeling of excitement?
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Do you find it difficult to stop gambling after a loss?
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Does your gambling cause any financial problems for you or your
household?
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Does gambling negatively affect your personal relationships, your
job or studies?
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Does your gambling cause you any health problems, including stress
or anxiety?
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Do you become restless if you are not gambling?
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Do you feel that you might have a gambling problem? Did you answer
'yes' to any of the questions?
If so, we recommend that you speak to a counsellor and utilize any of
the self-exclusion options available below.
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SELF-EXCLUSION
For a few customers gambling might become a serious problem. We offer
a self-exclusion and account closure option that can be easily
implemented by a customer's request.
To self-exclude from accessing our products, follow the steps below:
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Please contact Customer Services via email: msaada@betika.com
and give clear written instructions of the self-exclusion
measure and the period of exclusion you would like implemented
on your account. Your self-exclusion period shall be for a
minimum of six months but may be extended or made permanent at
your written request.
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Ensure that in your written request you have provided proof that
the mobile number, which is a unique identifier for your account,
is registered in your name by the mobile services operator. We
retain the right to request you for any such due diligence
documents for the purposes of ascertaining proof of account
ownership.
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Where the above information and documentation has been received by
us, then your account may be suspended within a period of 12
hours;
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Once you send a request for self-exclusion we will endeavor to
suspend your account as quickly as possible however any bets
placed prior to the suspension of your account shall continue to
be in place and any winnings will be credited into your account as
soon as the event is settled.
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Once self-excluded, you will not be allowed to register a new
account. Where a new account belonging to a self-excluded customer
is detected, it will be suspended and closed immediately. Any
winning bets in the new account after existing account is
self-excluded shall be voided and shall be considered a Prohibited
Act under our General Terms and Conditions.
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Betika reserves the right to exclude a customer for a longer
period at our discretion. This may include instances where Betika
is informed by legitimate sources or the requesting customer has
cited addiction issues (e.g. regulators or other authorities,
authorized professional organizations, authorized medical
professional etc.) that may warrant extension of a customer’s
self-exclusion period.
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RE- ACTIVATION OF ACCOUNTS
To re-activate your account, you MUST contact msaada@betika.com
by email after the minimum self-exclusion period has expired in order
to re-gain access to the account and be able to place bets. Any other
requests (other than by email) will not be considered.
Where the self-exclusion request is due to addiction or problem
gambling, we shall require the customer to provide a written
confirmation/notice from a certified medical practitioner, regulator
or counsellor proving they have overcome their addiction.
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DEPOSIT LIMITS
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At Betika, we are committed to promoting responsible gaming
practices. Therefore, we provide players with the ability to set
limits on the amounts they may deposit or wager.
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If you have set a limit as specified in section 6.1 above, you may
request to amend or revoke the limit subject to approval by
Betika.
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It is important to note that, any requested amendments or
revocations of the limit will not take effect until seven (7)
calendar days have passed or until such time as we are able to
process your request.
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For your protection and well-being, it is essential to understand
that Betika will not accept wagers from any person or player who
has requested to amend or revoke the limit on the amount they may
deposit or wager until at least seven (7) calendar days have
passed.
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THIRD PARTY INFORMATION
We may receive problem gambler or problem gambling related information
concerning our customers from third parties from time to time. Such
information will be acted upon ONLY IF they are received
directly from the following legitimate third parties:
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Regulators or other similar authorities;
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Authorized professional organizations that help and provide
support to problem gamblers; or
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The customer’s authorized medical general practitioner.
Information received from any other third parties will be afforded due
consideration, but will not be acted upon in isolation. Activities of
a customer who has been reported as problem gambler by such third
parties will be monitored to establish if the person displays any
signs of gambling problem. Whilst we recognize that information may be
provided by such third parties with good intentions and for
appropriate reasons, it may not always be the case. Rather than acting
solely based on unverified information received, we will undertake
appropriate monitoring and assessment of suspected problem gamblers to
identify if the reported customer is potentially a problem gambler. We
will not, at any point, discuss and/or disclose any aspect of
customer’s account with such third parties (related or otherwise).
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PREVENTING UNDERAGE GAMBLING
It is illegal for anyone under the age of 18 to gamble. Betika takes
its responsibilities to prevent access by persons under the permitted
age very seriously. We make it clear in our Terms and Conditions and
in the account registration process that underage gambling is illegal.
We reserve the right to carry out verification checks to ensure that
all account holders are at least 18 years old and may suspend an
account until adequate verification is received.
It is unlawful to allow minors to gamble and we ask our customers to
do their part in ensuring that this does not happen. We ask all our
customers, and in fact it is the responsibility of our customers, to
ensure that their account is not used for under aged gambling. Some
suggestions on how to make sure this does not happen are provided
below:
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Do not leave your computer unattended when you are logged on to
our website.
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Make sure to logout when you leave our website.
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Do not share your Mobile Money account details.
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Do not leave the "Save Password" option enabled.
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Use child protection software.
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Create separate computer profiles for your children.
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If you know a registered user below the lawful age, please
contact Customer Services at msaada@betika.com
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PARENTAL CONTROLS
There are a number of third-party applications that parents or
guardians can use to monitor or restrict the use of their
computer's access to the Internet:
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Net Nanny filtering software protects children from
inappropriate web content: www.netnanny.com;
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CYBER sitter filtering software allowing parents to add their
own sites to block: www.cybersitter.com.
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COMPLAINTS
Betika endeavors to make a customer’s experience with us an enjoyable
one. However, there may be occasions where a customer feels dissatisfied
with the quality of our product/s or our customer service. A customer
may raise a complaint by sending an e-mail to our Customer Service at: msaada@betika.com
We will endeavor to handle complaints as soon as practicable. We request
our clients to be patient with our internal processes owing to the number
of requests we receive daily, system upgrades, changes requested by the
regulator and new instructions from the customer.
A complaint shall be deemed to have been submitted in a valid manner when
it contains clear information regarding the customer’s identity and gives
all relevant details giving rise to the complaint.
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