Betika Tanzania Website and mobile App Privacy Policy
1.Introduction and general terms
This privacy policy is used to inform website and all variants thereof, including our mobile app (our Channels) visitors our policies on collection, use, and disclosure of Personal Information and data collected from our Channels visitors. At Betika we are committed to protecting and respecting your privacy and maintaining the confidence and trust of our customers and visitors to our Channels.
This Policy explains how and why your Personal Information is collected, through the use of our Channels why it is collected and how it is kept secure. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at www.betika.co.tz, unless otherwise defined in this Privacy Policy.
This policy should be read and applied together with the General Terms and Conditions available at www.betika.co.tz
2. Collection of Information
We collect your personally identifiable information when you interact with us or use our services in any of the following ways:
3. Information we Collect
The information we collect and store about you when you interact with us, as described, above may include, but is not limited to, the following:
4. Use of your Information?
We recognize the trust and confidence our customers and our Channels’ visitors place in us as a service provider. In return, Betika is open about why we collect your information. We may use your information for the following purposes (this list is not exhaustive):
5. Special categories of data
Through your interaction with any of Betika’s services, premises or our Channels, we may, upon
your written consent, collect sensitive personal data about you including, but not limited to;
your race, ethnicity, religious or philosophical beliefs, political opinions, information about
your health, when you subscribe to our responsible gaming procedures, sexual orientation
and biometric data.
Should we wish to disclose sensitive personal data relating to you to third parties, we will seek
your written consent first
6. Lawful Basis for processing your information
In compliance with the relevant local and international data protection laws, we will only process your information in accordance with any of the lawful basis provided for under these laws which include:
7. Retention of Information
We will only retain your personal data for a maximum period of five years, or under any period as may be prescribed under the Data Protection Law in force in your jurisdiction to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements or any obligations to you under an agreement with Betika. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, the need to comply with our internal policy and the applicable legal, regulatory, tax, accounting or other requirements. Anonymised information that can no longer be associated with you may be held indefinitely
8. Disclosure of Information
Any disclosure of your information shall be in accordance with applicable law and regulations.
We may disclose your information to:
We will get your express consent before we share your personal data with any third party for direct marketing purposes.
9. Direct Marketing
10. Cookies
Cookies are files with small amount of data that are commonly used an anonymous unique identifier. These are sent to your browser from our Channels that you visit and are stored on your phone/computer. We use cookies for the following purposes:
You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your phone/computer. If you choose to refuse our cookies, you may not be able to use some features of our Channels.
11. Access to and Updating your Information
To access, correct or update your information, send an email to msaada@betika.com.
12. Safeguarding and Protection of Information
Betika has appropriate measures in place to help ensure that our users’ Data is protected against unauthorized access or use, alteration, unlawful or accidental destruction, cyber-crime and accidental loss. Although we make reasonable efforts as a service provider to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. Betika shall take reasonable and appropriate technical and organisational measures against the unauthorised or unlawful deliberate interference to Customers’ personal data, and endeavor to notify the user of any security compromise, as soon as reasonably practical.
13. International Data Transfers
From time to time, we may need to transfer your personal information outside Tanzania. Where we send your information outside Tanzania, we will make sure that your information is properly protected in accordance with the applicable Data Protection Laws including the Tanzania Data Protection Act- “Sheria ya Ulinzi wa Taarifa Binafsi, Sheria no 11 ya 2022” and the E.U. GDPR.
14. Your Rights
Subject to legal and contractual exceptions, you have rights under data protection laws in relation to your personal data. These are listed below:
If you wish to exercise any of the rights set out above, please contact us on msaada@betika.com
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within reasonable time. Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
15. Help Contribute to the protection of your Information
You can help maintain the security of your personal information by:
16. Right to Lodge Complaint
You have the right to lodge a complaint with the relevant supervisory authority that is tasked with personal data protection within Tanzania.
17. Non-Compliance with this Statement
Betika shall have the right to terminate any agreement with you for failure to comply with the provisions of this Privacy Policy and its Terms and Conditions and reject any application for information contrary to this Privacy Policy.
18. Amendments to this Statement
You should check our Channels frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of user information collected in the past without the consent of affected customers.