Betika Tanzania Website and mobile App Privacy Policy
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Introduction and general terms
This privacy policy is used to inform website and all variants
thereof, including our mobile app (our Channels) visitors our
policies on collection, use, and disclosure of Personal Information
and data collected from our Channels visitors. At Betika we are
committed to protecting and respecting your privacy and maintaining
the confidence and trust of our customers and visitors to our
Channels.
This Policy explains how and why your Personal Information is
collected, through the use of our Channels why it is collected and
how it is kept secure. The terms used in this Privacy Policy have
the same meanings as in our Terms and Conditions, which are
accessible at www.betika.co.tz, unless otherwise defined in this Privacy Policy.
This policy should be read and applied together with the General
Terms and Conditions available at www.betika.co.tz
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Collection of Information
We collect your personally identifiable information when you interact
with us or use our services in any of the following ways:
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Visit, access or use any of Betika’s services, events, business
premises and our Channels.
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Subscribing or registering to our services and products,
including but not limited to; betting and gaming services
offered at www.betika.co.tz, promotional offers, tournaments, competitions.
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Participating in any of Betika’s platforms for example; discussion
boards on our site or social media platforms, entering a promotion
or survey organized by us, reporting a problem with our mobile
app, site, service or product or asking for more information on a
service or product.
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When you interact with us as a supplier, agent, merchant or dealer
of Betika services.
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We may also collect your information from third party sources,
including but not limited to fraud prevention agencies and
marketing agencies. The collection of data from third parties
shall be notified to you beforehand or as soon as practicable
after the collection of the data.
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Information we Collect
The information we collect and store about you when you interact with
us, as described, above may include, but is not limited to, the
following:
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Personal Information; we may collect personal information when you register for or
use our services, this information may include; name, ID number,
age, mobile number, address, date of birth, email address,
gender, username, password, CCTV images when you visit our
premises, social media profiles, personal preferences collected
in surveys and recordings;
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Technical information; including the type of mobile device you use, unique device
identifiers such as internet protocol (IP) address of your computer or smart phone,
your login information, browser type and version, time zone setting, browser plug-in
types and versions, operating system and platform, mobile network information and
other technology on the devices you use to access our Channels;
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Financial information; including your transaction information when you withdraw from
or deposit into your Betika account, information we obtain from
fraud prevention agencies, Anti-Money Laundering agencies and
any government regulator;
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Log information
including details of your use of any of our Channels;
including, but not limited to, traffic data, location data,
weblogs and other communication data;
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Information about your visit, including the full Uniform Resource
Locators (URL) clickstream to, through and from our App, system
and network (including date and time); services or products you
viewed or searched for or requested; page response times, download
errors, length of visits to certain pages, page interaction
information and any phone number used to request a service or call
our customer service number; and
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Location information
using GPS technology or other location finding services to
determine your current location.
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Use of your Information?
We recognize the trust and confidence our customers and our Channels’
visitors place in us as a service provider. In return, Betika is open
about why we collect your information. We may use your information for
the following purposes:
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To carry out our obligations arising from any agreements entered
into between you and Betika and to provide you with the
information, products and services that you request or agree to
receive from us;
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Marketing activities to notify you about changes to our services
and products, keeping you informed about new products and services
unless you opt out of receiving marketing messages;
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To comply with any legal or regulatory requirement;
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Understanding your use of our services to ensure that content from
our Channels is presented in the most effective manner for you and
for your computer, your mobile phone or other device you use to
access our Channels;
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To respond to any of your queries;
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To administer our Channels and for internal operations, including
troubleshooting, data analysis, testing, research, statistical and
survey purposes;
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to improve our Channels;
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to allow you to participate in interactive features of our
services and products, when you choose to do so;
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in business practices like quality control and training;
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to measure or understand the effectiveness of advertising we serve
to you and others, and to deliver (with your consent) relevant
advertising to you;
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providing aggregated data (this data is anonymized) to third
parties for research and scientific purpose; and
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the information we collect from third parties enables us to offer
you the services under any agreement entered into with Betika.
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Special categories of data
Through your interaction with any of Betika’s services, premises or
our Channels, we may, upon your written consent, collect sensitive
personal data about you including, but not limited to; your race,
ethnicity, religious or philosophical beliefs, political opinions,
information about your health, when you subscribe to our responsible
gaming procedures, sexual orientation and biometric data.
Should we wish to disclose sensitive personal data relating to you to
third parties, we will seek your written consent first.
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Lawful Basis for processing your information
In compliance with the relevant local and international data
protection laws, we will only process your information in accordance
with any of the lawful basis provided for under these laws which
include:
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The performance of an agreement with you;
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Betika’s legitimate business interests;
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Compliance with any mandatory legal obligations;
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Your consent;
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Your vital interest; and
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Public interest.
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Retention of Information
We will only retain your personal data for a maximum period of five
years, or under any period as may be prescribed under the Data
Protection Law in force in your jurisdiction to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal,
regulatory, tax, accounting or reporting requirements or any
obligations to you under an agreement with Betika. We may retain your
personal data for a longer period in the event of a complaint or if we
reasonably believe there is a prospect of litigation in respect to our
relationship with you.
To determine the appropriate retention period for personal data, we
consider the amount, nature and sensitivity of the personal data, the
potential risk of harm from unauthorized use or disclosure of your
personal data, the purposes for which we process your personal data
and whether we can achieve those purposes through other means, the
need to comply with our internal policy and the applicable legal,
regulatory, tax, accounting or other requirements.
Anonymised information that can no longer be associated with you may
be held indefinitely.
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Disclosure of Information
Any disclosure of your information shall be in accordance with
applicable law and regulations. We may disclose your information to:
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law-enforcement agencies, regulatory authorities, courts or other
statutory authorities in response to a demand issued with the
appropriate lawful mandate and where the form and scope of the
demand is compliant with the law.
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our subsidiaries, associates, partners, merchants or agents who
are involved in delivering Betika products and services you
subscribe to or use;
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fraud prevention and Anti money laundering agencies;
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publicly available and/or restricted government databases to
verify your identity information in order to comply with
regulatory requirements;
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survey agencies that conduct surveys on behalf of Betika; and
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any other person that we deem legitimately necessary to share the
data with.
We will get your express consent before we share your personal
data with any third party for direct marketing purposes.
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Direct Marketing
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You may be required to opt in or give any other form of explicit
consent before receiving marketing messages from us.
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You can ask us to stop sending you marketing messages at any time
by writing to us or checking or unchecking relevant boxes to
adjust your marketing preferences or by following the opt out
links on any marketing message sent to you or by contacting us
through the provided contacts.
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Where you opt out of receiving these marketing messages, this will
not apply to personal data provided to us as a result of a
product, service already taken up, product or service experience
or other transactions.
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Cookies
Cookies are files with small amount of data that are commonly used an
anonymous unique identifier. These are sent to your browser from our
Channels that you visit and are stored on your phone/computer. We use
cookies for the following purposes:
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to identify the user’s preferred language, so it can be
automatically selected when the
user returns to our Channels;
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to ensure that bets placed by the customer are associated with the
customer's bet slip and account;
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to ensure that the customer receives any bonuses for which they
are eligible, and
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for analysis of our Channels’ traffic, so as to allow us to make
suitable improvements.
You have the option to either accept or refuse these cookies and
know when a cookie is being sent to your phone/computer. If you
choose to refuse our cookies, you may not be able to use some
features of our Channels.
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Access to and Updating your Information
To access, correct or update your information, send an email to msaada@betika.com.
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Safeguarding and Protection of Information
Betika has appropriate measures in place to help ensure that our
users’ Data is protected against unauthorized access or use,
alteration, unlawful or accidental destruction, cyber-crime and
accidental loss. Although we make reasonable efforts as a service
provider to protect your Personal Information from loss, misuse, or
alteration by third parties, you should be aware that there is always
some risk involved in transmitting information over the Internet.
Betika shall take reasonable and appropriate technical and
organisational measures against the unauthorised or unlawful
deliberate interference to Customers’ personal data, and endeavor to
notify the user of any security compromise, as soon as reasonable
practicable.
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International Data Transfers
From time to time, we may need to transfer your personal information
outside Tanzania.
Where we send your information outside Tanzania, we will make sure
that your information is properly protected in accordance with the
applicable Data Protection Laws including the Tanzania Data Protection
Act- “Sheria ya Ulinzi wa Taarifa Binafsi, Sheria no 11 ya 2022” and
the E.U. GDPR.
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Your Rights
Subject to legal and contractual exceptions, you have rights under
data protection laws in relation to your personal data. These are
listed below:
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Right to be informed that we are collecting personal data about
you;
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Right to access personal data that we hold about you and request
for information about how we process it;
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Right to request that we correct your personal data where it is
inaccurate or incomplete;
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Right to request that we erase your personal data noting that we
may continue to retain your information if obligated by the law or
entitled to do so;
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Right to object and withdraw your consent to processing of your
personal data. We may continue to process if we have a legitimate
or legal reason to do so;
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Right to request restricted processing of your personal data
noting that we may be entitled or legally obligated to continue
processing your data and refuse your request; and
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Right to request transfer of your personal data in an electronic
format.
If you wish to exercise any of the rights set out above, please
contact us on msaada@betika.com.
We may need to request specific information from you to help us
confirm your identity and ensure your right to access your
personal data (or to exercise any of your other rights). This is a
security measure to ensure that personal data is not disclosed to
any person who has no right to receive it. We may also contact you
to ask you for further information in relation to your request to
speed up our response.
We try to respond to all legitimate requests within reasonable
time. Occasionally it could take us longer if your request is
particularly complex or you have made a number of requests. In
this case, we will notify you and keep you updated.
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Help Contribute to the protection of your Information
You can help maintain the security of your personal information by:
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Not sharing your phone number, ID number, account password or
betting patterns (such as amounts and time) with anyone;
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Changing your account password regularly;
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Remembering to sign off after visiting our Channels;
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Helping Betika maintain accurate and updated records by letting
Betika know when changes occur in the your situation so Betika can
update its records accordingly;
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Not sending any confidential information via non-encrypted e-mail;
and
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Not supplying your personal information to any site you do not
know or trust.
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Right to Lodge Complaint
You have the right to lodge a complaint with the relevant supervisory
authority that is tasked with personal data protection within
Tanzania.
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Non-Compliance with this Statement
Betika shall have the right to terminate any agreement with you for
failure to comply with the provisions of this Privacy Policy and its
Terms and Conditions and reject any application for information
contrary to this Privacy Policy.
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Amendments to this Statement
You should check our Channels frequently to see recent changes. Unless
stated otherwise, our current Privacy Policy applies to all information
that we have about you and your account. We stand behind the promises we
make, however, and will never materially change our policies and practices
to make them less protective of user information collected in the past
without the consent of affected customers.
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